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Read brief descriptions of projects we have provided and supported:
The process of optimization of IT support teams was carried out for a client from the energy sector. Thanks to the implemented optimization processes and automatic service repairs execution using intelligent algorithms, 182 workstations dealing with maintenance of IT services in the customer's branches were optimized, while maintaining service quality
The customer is an international forwarding company providing transport services. The client needed a solution to monitor the IT infrastructure and the parameters of intelligent devices supervising the containers transported by ships from the consingment port to their destination. RTIM solutions provided by the SOC allowed us to precisely determine the current location on the mapin real time. They also provided support for service calls from intelligent devices controlling temperature and humidity sent to ship maintenance. Costs associated with container downtime inports were reduced by 30%, service repairs of smart metering devices for tuning temperature and humidity parameters of containers were reduced by 70%. All this was possible thanks to writing algorithms that are automatically activated in case of failure
A client from the automotive industry was looking for a centralised solution to manage IT infrastructure. The client's main problem was having several monitoring systems that were not integrated with each other. As a result, the client incurred high operating costs due to maintaining highly specialised technicians in a given monitoring solution. Real-time infrastructure monitoring allowed to replace the existing monitoring systems with 1 coherent and efﬁcient system. Thanks to this, the client signiﬁcantly reduced the costs associated with operational service and optimised the resources in its support center.
The promotion department works with customers in the field using the CLM tool, in which the meetings are reported. In addition, the customer receives external data which helps to define users profile. The task includes integration, briefing and preparation for continuous reporting, along with anomalies detection. The provided information helps in the assesment preparation of assessment and recommendations for individual department employees of the department.
A global pharmaceutical corporation with offices around the world has commissioned a solution for cataloguing and promoting medical digital solutions to all employees. The project included integration with a centralized authentication system and creation of a database of all implemented digital solutions. Users can subscribe to specific topics to receive information about new deployments and can contact their owner to discuss possible re-use. The system automatically monitors and reminds the recipient on behalf of the user about unanswered queries.
We provide a platform for secret ballots for company supervisory and management boards. Voting takes place in real time with the use of one-time codes delivered to the voters in the form of e-mails, text messages or secret envelopes. The platform allows each person to cast a vote only once. The real time voting supervisory body gets live information about the attendance of the ballot. Such a solution allows us to achieve a much higher turnout than the threshold set by the company's management board and legal regulations - regardless of the number of company branches.
We implemented and have been maintaining an automated solution for medical waste utilization. The solution covers the entire utilization process: it accepts customer requests, automatically plans optimal daily routes for drivers, manages the waste storage facility, registers the utilization which completes the process. The solution conducts automatic settlements with customers and is fully compatible with the requirements of the government agency controlling the utilization process.
A client from the manufacturing industry was interested in optimizing the call centers and centralizing the monitoring solution. As a result of the delivered solution and optimization of business processes, local support centres for service requests concerning IT infrastructure (HelpDesk, Back Office) were eliminated and these services were transferred to one operational centre on a national scale. As a result, 62 people working in local support centres were reduced while maintaining the provided services quality. Additionally, by introducing FSM optimization solutions (recurring problems reduction, subcontractor management), subcontractor costs were reduced by $1.2 million per year.
Leading provider of mobile infrastructure in the region. The main problems were the choice of a solution for monitoring IT and mobile infrastructure. RTIM enabled full control of IT infrastructure and base station devices from a single customer operating center. The number of business-critical failures was reduced by 35% thanks to automatically executed intelligent algorithms solving failures remotely. Automatic network discovery algorithms also allowed for efﬁcient and automated asset management, ensuring that the customer has full control over the complete IT environment.
A client from the clothing industry was looking for a solution for remote monitoring of IT infrastructure in its branches. The client's main problem was the lack of a centralized solution for monitoring IT infrastructure in several hundred branches scattered across the country. RTIM solutions allowed to build an operating center at the customer's premises and use them for remote management of workstations and providing IT monitoring of these devices in a consolidated manner. In addition, the customer optimized the number of people in the support center by effectively using resources for the number of failures in its branches.
The mining company has a fleet of smart metering technicians in the far north. The main problem was the travel time to remote measuring stations, which took about 2-3 days. Thanks to FSM tools, intelligent algorithms and scripts, up to 80% of failures occurring at remote metering stations have been removed, therefore reducing the number of visits to the stations. Additionally, thanks to SOC monitoring platform, the number of power failures was reduced by 60%. Fuel status and battery charge management were applied. When the acceptable fuel level and battery charge thresholds are exceeded, information about the demand is automatically sent to the supplier.
We created and have been maintaining a cost document workflow solution with integration with third party systems in the client's company. The system stores information about each cost document issued by subcontractors. Document workflow depends on the type of document, the cost amount and the type of purchased product and service. Documents are introduced into the system with the use of OCR solutions and visual analysis. Applied machine learning functions recognize and automatically classify repetitive documents. Thanks to the integration with the accounting system, the solution automatically books documents to appropriate accounts and projects. Transfer orders are also prepared automatically, which - depending on the amount and reputation of the contractor - are executed automatically or after obtaining the required confirmations of the company's management board members.
We have a complete backend solution for booking and selling tickets. We support both single sports and entertainment events, as well as permanent facilities, such as cinemas and theatres. Our solution supports social media authentication. As part of the service, we maintain a database of events, shows and available seats together with prices and special discounts. We also store user profiles, their reservations and purchased tickets. The system is integrated with the online payment system and the e-mail and SMS notification system. It offers full support for integration with entrance gates, ticket vending machines and digital signange solutions.